Returns & Exchanges
At NIDA, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for items in their original, unopened condition. If a product doesn't meet your expectations, our streamlined process ensures a quick resolution for your skincare and cosmetic needs.
Initiate Your Request
Log into your NIDA account and visit the 'Order History' section to select the items you wish to return and receive your unique RMA number.
Pack with Care
Place the unused products back in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing